Terms of Service

Information, estimates and booking requests

The website is provided to help customers learn about 247 Cleaning Solutions, review residential, commercial and specialist cleaning options, check service areas, request estimates, contact the team and manage eligible bookings through the client portal. The information on service and location pages is intended to describe typical work and common property considerations. It does not mean every listed task is automatically included in every booking.

An online estimate is a starting estimate based on the service and property information entered by the customer. It is not a final invoice, guaranteed price or automatic confirmation that a technician is available at the requested date and time. Final scope, price and appointment availability can be confirmed or adjusted after the team reviews the booking details. Customers should provide information that is accurate enough for the estimate to be useful, including property type, approximate size, room or bathroom counts and any unusual access or cleaning requirements.

Submitting a booking request does not by itself create a guaranteed appointment. A request can remain pending until availability and scope are confirmed. Where a booking is confirmed, the customer is responsible for ensuring that the cleaning team can legally and safely access the property at the agreed time.

Access, safety and property information

Customers should tell 247 Cleaning Solutions about important access requirements before the appointment. This can include concierge procedures, service elevators, parking restrictions, keys, alarm instructions, building rules, pets or rooms that should not be entered. The customer should have authority to grant access to the property and should not provide access credentials they are not permitted to share.

Customers are responsible for identifying unusual or delicate surfaces that require specific manufacturer care. Examples can include specialist stone, unfinished wood, newly applied coatings, antique materials or sensitive electronics. If a surface has a known cleaning restriction, provide that information before work begins. Cleaning professionals may decline to use a product or method that they reasonably believe could damage a surface or create a safety risk.

The ordinary cleaning services described on this website do not include hazardous-material removal, biohazard remediation, mold remediation, regulated medical decontamination, pest control, structural repair or heavy construction debris hauling unless the business separately confirms that such work is within scope. Post-construction cleaning is intended for finishing dust and cleaning after major contractor waste and hazardous materials have already been removed.

Customer preparation and belongings

Customers should secure cash, jewelry, confidential documents, medications, fragile collectibles and other sensitive items before a cleaning visit. Cleaning teams may need to move light everyday items to reach surfaces, but customers should not assume that valuable or delicate belongings will be relocated. Where possible, clear excessive clutter from surfaces if you want the cleaner to spend the booked time on cleaning rather than organizing possessions.

Pets should be managed in a way that keeps the animal and cleaning professional safe. If a pet is anxious, territorial or likely to interfere with equipment, the customer should arrange a separate secure area. Pet-related instructions can be added to the booking notes.

Job status, completion photos and approval

For jobs managed through the portal, assigned cleaning staff can update the job status as En Route, In Progress and Completed. Completion photos may be required before a technician can mark the work complete. Those photos are intended to support quality review and create a basic record of completed areas.

Eligible clients can review completion photos and approve the work or reject it with written feedback. If a client identifies an issue, the admin team can review the information and decide whether a redo, follow-up or administrative resolution is appropriate. The platform also includes a safeguard that can allow a completed job to be reviewed administratively after a defined period when the client has not responded.

Completion photos and portal status updates are support tools rather than a guarantee that every possible cleaning issue will be visible in an image. Customers should report concerns promptly and describe the specific area that needs review.

Pricing, invoices and payments

Service pricing is based on editable rules within the management system and can take into account service type, property size, frequency and minimum charges. The displayed estimate can change when the final scope is reviewed. If the scope changes materially after arrival, the customer should be informed before additional chargeable work is undertaken where practical.

Completed and approved bookings can generate invoice records. An invoice can show the booking, subtotal, applicable tax configuration, total, due date and payment status. Unless a separate payment gateway is connected, the presence of an invoice in the portal does not necessarily mean that payment has been processed online.

Any refund, cancellation, rescheduling or payment arrangement should follow the policy communicated by 247 Cleaning Solutions at the time of booking or invoice. If a specific cancellation policy is introduced, it should be published clearly so customers know the applicable notice period and any charges before they confirm a service.

Accounts and acceptable use

Users are responsible for keeping their login credentials confidential. You may not attempt to access another person’s account, interfere with the website, bypass security controls, upload malicious files, probe the platform for vulnerabilities without authorization or use the service for unlawful activity. The business may suspend access where an account is reasonably believed to be compromised or misused.

Staff and administrator accounts are intended only for authorized personnel. Role permissions exist so that customers, technicians and managers see the tools relevant to their responsibilities. Users should not attempt to elevate their role or access protected areas outside their account permissions.

Website availability and changes

247 Cleaning Solutions aims to keep the website and booking platform available, but uninterrupted operation cannot be guaranteed. Hosting maintenance, software updates, internet outages, third-party email delivery or other technical events can temporarily affect access. The business may update service descriptions, prices, service areas, website features or these terms as operations change.

Links to external services, including WhatsApp, are provided for convenience. External providers operate under their own terms and policies. 247 Cleaning Solutions is not responsible for the operation of independent third-party websites.

Questions about these terms

If you have a question about a booking, invoice, service scope or these website terms, contact 247 Cleaning Solutions before relying on an assumption. Clear communication is especially important when a property has unusual access, specialist surfaces, a strict handover deadline or cleaning requirements outside an ordinary residential or commercial scope.